A direct booking platform for hostels and hostel networks

HostelSnap provides modern booking engines for hostels, hostel directories, and hostel associations. Launch an OTA-style booking experience on your website, control your inventory and guest relationships, and earn commissions from bookings made through your platform.

HostelSnap technology powers websites like Hosteling.US and many indivdual hostels.

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This User Question is related to the View Reservations page


Struggling with not being able to repeat email addresses

Not sure if the screengrab error message attached is linked to my problem or is separate. We sometimes work with travel agencies, who need the booking confirmation sent to them. Problem is every time we use the same email more than once the system reverts the guest name on the booking to an old guest, which becomes v confusing at check-in. I just tried to change the name back to the right one, because I needed to modify the booking (in another way - cancelling one of the party) and send an update to the agency, and didn't want them seeing the wrong guest name, then this error message appeared, so I'm assuming they're linked.
Nikki (Loch Ness Backpackers Lodge) @ Mon, 20 May 2019 02:22:46 -0700 said:
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